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Buying Terms & Conditions

These Terms of Sale, together with any and all other documents referred to herein, set out the terms under which Products are sold by us to consumers through this website, (“our website”). Please read these Terms of Sale carefully and ensure that you understand them before ordering any Products from Our Site.

You will be required to read and accept these Terms of Sale when ordering Products. If you do not agree to comply with and be bound by these Terms of Sale, you will not be able to order Products through Our Site. These Terms of Sale, as well as any and all Contracts are in the English language only.

1. Introduction

We always welcome feedback from our customers and, whilst we always use all reasonable endeavours to ensure that your experience as a customer of ours is a positive one, we nevertheless want to hear from you if you have any cause for complaint.

Access to our website is provided “as is” and on an “as available” basis.  We may alter, suspend or discontinue our website (or any part of it) at any time and without notice.  We will not be liable to you in any way if our website (or any part of it) is unavailable at any time and for any period. Use of our website is subject to our Website Terms and Conditions and our Privacy and Cookie policies.  Please ensure that you have read them carefully and that you understand them.

These Terms of Sale apply to consumers only and do not apply to customers purchasing Products in the course of business.

This Website is operated by Medicanna Ltd, Company Number: 12056490 and VAT Number: GB 339 0691 84 having our registered office at Medicanna LIMITED, Unit 7 Bude Business Centre, Kings Hill Industrial Estate, BUDE, United Kingdom, EX23 8QN. Registered with the Information Commissioners office No. ZA811219. 

By accessing or using our Website, you agree to be legally bound by these terms and conditions as they may be modified and posted on our Website from time to time. If you have any other queries on how to use this site, please email us at with a brief outline of your problem. Details of procedures, products, services, prices, payment and delivery are displayed on our Website. 

If you choose to place an order, you will be given clear instructions on how to navigate our simple online order process and you will be required to provide us with your accurate personal details. 

Please read through these terms and conditions carefully before using this Website.

If you have a comment, concern or complaint about a product or service you have purchased from us, please contact us via post or email at Full details of our delivery and returns policy can be found here.

2. General

We reserve the right to change any services, product prices, product specifications and availability at any time. All prices and descriptions supersede all previous publications. All product descriptions are approximate. Every effort is made to keep information regarding stock availability on the Website up to date. However, we do not guarantee that this is the case, or that stock will always be available. If any provision of these terms and conditions is held by any competent authority to be invalid or unenforceable in whole or in part, the validity of the other provisions of this Agreement and the remainder of the provision in question will not be affected.

This Website, any content contained herein, and any contract brought into being as a result of usage of this Website are governed by and construed in accordance with law of the jurisdiction specified in the clause below and the parties to any such contract agree to submit to the exclusive jurisdiction of the courts as specified. All contracts are concluded in English. These terms and conditions do not affect your statutory rights.

3. Definitions

Conditions’ means these terms and conditions.

Food Supplement” means the CBD products sold by us through Our Site.

We/us/our’ means MEDICANNA LIMITED.

Website’ means the Website located at any subsequent URL which may replace it or sit alongside it.

United Kingdom’ means England, Wales, Scotland, Northern Ireland and the Channel Islands.

You/your’ means a user of the Website.

Working days’ mean Monday to Friday (excluding public holidays in the United Kingdom).

4. Order Process

Orders will only be accepted from persons over the age of 18. orders may be accepted from persons resident outside the united kingdom by contacting us at

All orders are subject to acceptance and availability. If any goods ordered are not available, you will be notified by email and you will have the option either to wait until the item is available from stock or to cancel your order. 

It is your responsibility to provide us with a valid email address so that we can contact you if necessary. Any orders placed by you will be treated as an offer to purchase the goods or services from us and we have the right to reject such offers at any time prior to acceptance. 

You shall be responsible for ensuring the accuracy of the details provided on the order form and we will not accept an order unless all details requested on the order form have been entered correctly. You acknowledge that any automated acknowledgement of your order that you may receive from us shall not amount to our acceptance of your offer to purchase goods or services advertised on the Website. 

The conclusion of a contract between you and us will take place when we accept your order by: 

(i) debiting your credit or debit card, or 

(ii) despatching goods to you/making goods available for download by you or commencing the services, whichever is the earlier. 

We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Website. 

Each item or service purchased is sold subject to additional specific terms and conditions relating to that item or service including, without limitation, terms and conditions concerning estimated delivery times and any warranties. Please ensure that you read such additional terms. We are entitled to refuse any order placed by you and will not be required to provide an explanation.

5. Delivery

Goods will be delivered to you, the buyer, at the address provided by you on the order form. We cannot deliver to an address other than the billing address. You will become the owner of goods you have ordered when they have been paid for and delivered to you, but you retain the right to change your mind within 14 days as long as you do not open the packaging.

Any dates quoted for delivery of goods are approximate only and we shall not be liable for any delay in delivery of goods however caused. If, however, we are unable to deliver your goods by the date quoted for delivery, you shall be entitled to cancel the order at any time before delivery takes place.

6. Payment

All prices are inclusive of VAT (where applicable) at the current rates and are correct at the time of entering the information onto the system. Prices quoted are for delivery (in the case of goods) and for performance (in the case of services) in the United Kingdom unless otherwise specified. Prices are in Pounds Sterling unless otherwise specified.

In the unlikely event that the price or description of an item or service has been incorrectly advertised, we will contact you by email, telephone or post to ask whether you wish to proceed with your order with the correct price or description. If you are not happy to proceed, or we are unable to obtain your instructions, we will cancel the order. Unless we have already despatched or commenced performance of your order, we will not be obliged to supply products or provide services at the incorrect price or based on an incorrect description.

Payment can be made by any major credit or debit card or through an electronic payment account as explained on the order form. However, we do not accept American Express cards.

Payment will be debited and cleared from your account before the despatch of your goods or provision of the service to you. By placing an order, you, the buyer, consent to payment being charged to your debit/credit card account or electronic payment account as provided on the order form. Title to the goods will pass to you, the buyer, on delivery of the goods.
We will issue you with an electronic receipt to your email address once the goods have been despatched. When you pay for your order by credit or debit card, we carry out checks or ‘authorisations’ with the card issuer for security reasons. Should any problems occur with the authorisation of your card, we will contact you with further details.

7. Eligibility

To be eligible to purchase goods or services on this Website and lawfully enter into and form contracts on this Website, you must:

  • Be 18 years of age or over, and;
  • register your real name, address, phone number, email address and any other details requested.

By offering to purchase goods and services, you represent to us that you are 18 years of age or over and authorise us to transmit information (included updated information) to obtain information from third parties, including but not limited to, your debit or credit card numbers or credit reports to authenticate your identity, to validate your credit card, to obtain an initial credit card authorisation and to authorise individual purchase transactions.

8. Cancellations, Returns and Substitutions


Under the Consumer Contract Regulations, you have up to 14 days from the day you receive your goods to change your mind and cancel your order. If you wish to cancel, you must inform us of this decision by email at or a letter to Medicanna LIMITED (at Unit 7 Bude Business Centre, Kings Hill Industrial Estate, BUDE, United Kingdom, EX23 8QN) within 14 days of receiving your order, with your order reference number and your intent to cancel. We can only accept items that are sealed and in their original packaging.


Following Cancellation

We can only accept items that are sealed and in their original packaging. The goods must be received back within 14 days of the date of cancellation. To help you return your item we will provide you a return code and return address. Write the return code on the outside of the packaging, and then return the product to us in unused condition and in the original packaging for a full refund. We will then provide a refund to your original method of payment within 14 days of receiving the items. We advise that you obtain a proof of postage when you return the item. We also recommend that you use an insured, trackable delivery service.

Faulty or Damaged Goods

We use professional carriers. Nevertheless, you must examine goods on arrival. We will refund the full purchase price including postage and packing of an item which is delivered in a damaged or faulty condition. Alternatively, at your option, we will replace the item with the same or a similar product (subject to stock availability).

In the unlikely event that you receive a faulty, damaged or incorrect product, please contact us as soon as possible, but within 30 days, at attaching photos of the items where possible and letting us know your order reference number. We aim to respond to messages within 48 hours. Please note that some investigations can take longer.
We will advise you of your returns number and how to arrange the return. Please do not return faulty items without a returns number.

If the item is faulty or damaged, we will provide a replacement or refund within 14 days, including your return postage costs. If a returned item is not found to be faulty after inspection and/or testing or the item is found to have suffered damage after delivery or has been misused or used other than in accordance with the instructions or if the problem is due to normal wear and tear, then you will be required to pay the cost of return postage to us. We advise that you obtain a proof of postage when you return the items.

If you believe your purchase is not up to standard after 30 days, then please contact us directly and we will endeavour to rectify the situation.

Amended Specification

Sometimes the product specifications from the manufacturer may change, in which case, if you request a replacement, we will do our best to offer you a substitute of the same or better quality at the same price. If you are not happy with the replacement, you can return it in accordance with our returns policy as outlined above under paragraph 8.2.

9. Intellectual Property

The content of the website is protected by copyright, trademarks, database and other intellectual property rights and you acknowledge that the intellectual property rights in the material and content supplied as part of the website shall remain with us or our licensors. You may download or copy the content and other downloadable items displayed on the website subject to the condition that the material may only be used for personal non-commercial purposes.

Copying or storing the contents of the Website for other than personal use is expressly prohibited.

You may retrieve and display the content of the Website on a computer screen, store such content in electronic form on disk (but not any server or other storage device connected to a network) or print one copy of such content for your own personal, non-commercial use, provided you keep intact all and any copyright and proprietary notices.

You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on the Website. You further acknowledge that any other use of the material and content of this Website is strictly prohibited, and you agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.

No licence is granted to you in these Conditions to use any trademark of or its affiliated companies. Goods and services sold by us may be subject to copyright, trademark or other intellectual property rights in favour of third parties. We acknowledge those rights.

10. Force Majeure

We shall have no liability for delays or failures in delivery or performance resulting from force majeure, including but not limited to, war, demands or requests of Government authorities, strikes, shortages of labour, fuel, power, raw materials, late or defective performance or non-performance by suppliers, transportation disruptions, inability to ship or other causes, beyond our reasonable control.

11. Registration & Use of Our Website

You can review the full terms and conditions regarding your use of our website here:

You warrant that:

11.1. the personal information which you are required to provide when you register is true, accurate, current and complete in all respects;

11.2. you are not impersonating any other person or entity and

11.3. you will notify us immediately of any changes to your personal information by emailing or telephoning our customer service representatives.

12. Privacy Policy

In order to monitor and improve customer service, we sometimes record telephone calls. You can find full details of our Privacy Policy on the Website.

13. Third Party Rights

Except for our affiliates, directors, employees or representatives, a person who is not a party to these Conditions has no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement, but this does not affect any right or remedy of a third party that exists or is available apart from that Act.

14. Overseas Order

There are some Countries we do sell to and others we don’t. Unlike some sellers we will not ship to Countries where CBD products are prohibited. Contact us for details.
For orders outside of the UK please contact

15. Governing Law and Jurisdiction

The Website is controlled and operated in the United Kingdom. The Conditions will be governed by the laws of England and Wales and you irrevocably agree to submit to the exclusive jurisdiction of the courts of England and Wales.

If you want to proceed with your order, please head to your shopping cart or contact us for more details.