Delivery, Handling and Shipping
Where stated all orders include free postage and packaging as standard. Free postage is Tracked First Class delivery (1-2 working days). When your order is dispatched you will receive an email to notify you of this and you should then receive your item within 3 working days. All orders are sent with proof of posting and are insured against loss or damage. Orders also contain the tracking code for your order, which can be used at https://www3.royalmail.com/track-your-item#/
How Quickly Will We Post It?
We aim to dispatch all orders received by 3pm the same day Monday to Friday, subject to items being in stock. You will always be informed of ‘out of stock’ items before proceeding to payment – we do not believe in taking payment and then telling a customer we don’t have what they want.
All prices are subject to revision and will be presented prior to payment.
Please contact us by email at firstname.lastname@example.org if your delivery does not arrive within the expected time period.
Overseas Orders on Request
There are some Countries we do sell to and others we don’t. Unlike some sellers, we will not ship to Countries where CBD products are prohibited. Contact us for details.
For orders outside of the UK please contact email@example.com.
Please check that your order is correct upon receipt.
Within 14 Days of Receipt
Under the Consumer Contract Regulations, you have up to 14 days from the day you receive your goods to change your mind and cancel your order. If you wish to cancel, you must inform us of this decision by email at firstname.lastname@example.org or a letter to Medicanna LIMITED (at Unit 7 Bude Business Centre, Kings Hill Industrial Estate, BUDE, United Kingdom, EX23 8QN) within 14 days of receiving your order, with your order reference number and your intent to cancel.
We can only accept items that are sealed and in their original packaging. The goods must be received back within 14 days of the date of cancellation. To help you return your item we will provide you with a return code and return address. Write the return code on the outside of the packaging, and then return the product to us in unused condition and in the original packaging for a full refund. We will then provide a refund to your original method of payment within 14 days of receiving the items. We advise that you obtain a proof of postage when you return the item. We also recommend that you use an insured, trackable delivery service.
Faulty or Damaged Goods
In the unlikely event that you receive a faulty, damaged or incorrect product, please contact us as soon as possible, but within 30 days, at email@example.com or by letter to Medicanna LIMITED (at Unit 7 Bude Business Centre, Kings Hill Industrial Estate, BUDE, United Kingdom, EX23 8QN), with your order reference number and attaching/enclosing photos of the items where possible. We aim to respond to messages within 48 hours. Please note that some investigations can take longer. We will advise you of your returns number and how to arrange the return. Please do not return faulty items without a returns number.
If the item is faulty or damaged, we will provide a replacement or refund within 14 days, including your return postage costs. If a returned item is not found to be faulty after inspection and/or testing or the item is found to have suffered damage after delivery or has been misused or used other than in accordance with the instructions or if the problem is due to normal wear and tear, then you will be required to pay the cost of return postage to us. We advise that you obtain a proof of postage when you return the items.
If you believe your purchase is not up to standard after 30 days, then please contact us directly and we will endeavour to rectify the situation.